Frequent Asked Questions

Is Grinnell State Bank Safe, Solid, & Secure?

Customers of Grinnell State Bank have been insured by the F.D.I.C. (Federal Deposit Insurance Corporation) since its inception in 1934. Historically, the Bank has always maintained a stronger capital position than its peer banks, so depositors would not be effected during difficult economic times. With over a century of experience, management is very serious about maintaining sound policies and puts secure operations before short-term profit motives. We are proud of our traditional service, maintaining a safe economic base for the continued growth of our communities.

At the link below, we invite you to review our (or any banks) Uniform Bank Performance Report (U.B.P.R.) prepared by the Federal Financial Institution Examination Council (F.F.I.E.C.) to compare us to our peer group.

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How does Grinnell State Bank keep my accounts secure?

Grinnell State Bank understands the confidentiality of the information we have access to as a Bank. We provide a secure website. We provide secure online banking products. We “mask” all account information.  We have fully trained employees to provide layers of protection with the confidential information. We are an organization that focuses all efforts on our “KNOW YOUR CUSTOMER” policy.  We ask for identification at all times. This includes in-person visits to one of our bank branches, customer service levels over the phone and online levels of service. Every employee with Grinnell State Bank must sign a “Confidentiality Agreement” on a yearly basis and our Management Team upholds this agreement in full force.

How do I open an account at Grinnell State Bank?

You can stop into any of our 4 branches to open an account in person, or CLICK HERE to open a personal checking or savings account online!

How do I submit an application that is available on the website?

We don’t recommend sending personal information through e-mail.  However, you may still fill out the application, located on our website, prior to visiting with one of our Personal Bankers.

Open application – Push Save – Will prompt you to save as –  Save to your computer –  Open document – Type into document – Save

Print and Bring into any of our 4 Bank locations.

Need to order checks?

You can order checks online or stop by one of our 4 branches!

There is standard criteria to be met before re-ordering checks online. Please contact us at any location for further assistance.

How do I qualify for a Loan?

The first step to the qualification process for a loan with Grinnell State Bank is to visit the Loans Page on our website.  We have provided information pertaining to the suite of Loan Products we offer. Please fill out our contact form on the loans page.  Each loan product is specific to the customer’s needs. We have a strong team of Loan Officers across our bank branches to service all your needs.

How much money do I need to Retire?

Visit our Financial Planning page for more information.

Retirement Calculator

What is online banking?

Online banking is an option to access your accounts on the go! You will have the ability to view balances, transfer funds, pay bills, pay a person, view electronic statements, manage your finances and much more.

Learn More about Online Banking Today.

Is Bill Pay FREE?

Yes! Bill Pay through Grinnell State Bank is free.  It costs our customers nothing!

How do I sign up for E-Statements?

Complete the Acknowledgement Form for Electronic Statements, print it off and return it to any of our bank branches.

How do I reset my Online Banking Passwords & Log in information?

You will need to E-mail us or contact any of our 4 branches and ask to speak with a Personal Banker.

 

How do I view my account information through my Mobile Device?

Download the Grinnell State Bank Mobile App at AppleStores or Google Play and log in. Don’t have online banking? Sign up for online banking through the app!

When will my ACH Transactions post daily?

We post transactions as we receive them. Normally ACH transactions are posted by 9:00 a.m. each business day. If a transaction occurs after our branch closing time, this transaction will be posted the next business day.

What is Shazam Falcon Fraud Manager & How does Falcon Work?

Falcon is fraud prevention software that helps identify and reduce fraud risk by detecting potentially fraudulent PIN-based and signature-based debit transactions.  It has a proven reputation of helping minimize payment card fraud losses.

Falcon scores transactions based on transaction data and cardholder profile factors.  Each transaction is given a score from 1 to 999, and the higher the score, the greater the likelihood that the transaction is fraudulent.

Will Falcon Fraud Manager prevent all of the unauthorized activity posting to my account?

There is no guarantee all transactions will receive a high score to be declined. There may be a case where a similar type of transaction was previously authorized in your cardholder history. It is important to review your monthly bank statement for any suspicious or unauthorized activity.

What happens if Falcon detects fraudulent activity on my card?

A Shazam fraud specialist will contact you if any suspicious activity is detected on your account. They will identify themselves as SHAZAM, calling on behalf of Grinnell State Bank. If they are unable to reach you, they will leave a message with their contact information. If you save 1-855-219-5399 in your mobile phone you will be able to recognize that it is the Falcon Fraud department trying to reach you. You can also call this number 24/7 if you believe a transaction has been blocked or you notice suspicious activity. (Note: Shazam cannot assist you with daily limit related issues)

Shazam will ONLY VERIFY the specific transaction in question to determine if fraudulent or otherwise authorized by you as the consumer. They WILL NOT ask for your card number or any other personal information.

A block on your card may be placed until further verification of the identified suspicious transaction(s).

In addition, a transaction may not be authorized if the transaction falls above the scoring threshold.

For further explanation contact us today!

What do I do if I notice a suspicious or unauthorized transaction on my account?

If you know that your transaction is a debit card transaction, you can notify Shazam Dispute Services at 1-833-288-1126. For any other transaction, or if you are unsure of the transaction type, notify Grinnell State Bank as soon as possible. The sooner a block is placed on your debit or ATM card, it reduces the likelihood of further fraudulent transactions of occurring from that card. Once a block is placed on your card, a new card will be ordered and mailed to you.

What do I do if I notice a suspicious or unauthorized transaction on my Grinnell State Bank VISA credit card issued by TCM?

For questions or concerns regarding your Visa credit card, please contact TCM Customer Service 24/7 at 800-883-0131.

Protecting Your Indentity & Safety Measures to Follow

How to Identify Online Fraud: It is difficult to distinguish if an email is legitimate. Scammers have become increasingly sophisticated in creating fraudulent emails and websites that look authentic. These emails and websites often appear to be from legitimate companies and include images and logos of these organizations.

About Scams: Many financial institutions that do business on the internet have become the target of fraudulent email and website scams. Every internet user should know about these fraudulent (Also called Phishing) emails that appear to be from a well-known company but can put you at risk. Even if you don’t provide what they ask for, simply clicking the link could subject you to background installations of key logging software or viruses.

Characteristics of Fraudulent Emails & Websites: Our bank will never send out an email requesting you to provide, update or confirm sensitive data. Fraudulent emails often have a sense of urgency telling clients that if they daily to update, verify or confirm their personal or account information, access to their accounts will be suspended.

Fraudulent emails typically ask for personal or account information such as:

  • Account numbers
  • Credit and check card numbers
  • Social security numbers
  • User ID’s and Passwords
  • Mother’s Maiden name
  • Date of Birth
  • Other Sensitive information

They often include links that include a legitimate company’s name or website address. The fraudulent emails will disguise or forge the sender’s email address so they appear to be from a legitimate company.

How to Protect Yourself from Online Fraud:

  • Never provide personal or financial information to unsolicited email, phone or pop-up website requests.
  • Type the website addresses (URL) into the browsers instead of clicking on links in the emails
  • Change Passwords every 30 days
  • Keep Anti-Virus and Anti-Spam Filtering software on your computer up to date

 

Direct Chat Session

Click here to connect with a customer service specialist directly.

What is Grinnell Investor Center?

It is the wealth division of Grinnell State Bank and is its own entity.