Full-Time Location | Marengo Job Description | We are looking for a competitive insurance agent to generate new business by contacting potential customers. You will sell, solicit, differentiate, and negotiate insurance plans that match the needs of your assigned or prospective customers’ portfolio. The goal is to build up strong positive relationships, ensure growth attainment, and increase our firm’s reputation. You will help maintain our current book of business as well. Responsibilities: Promote all types of new insurance contracts or suggest additions/changes to existing ones Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria Work with clients to deliver risk management strategies that fit their risk profiles Report the progress of monthly/quarterly initiatives to supervisor Maintain bookkeeping systems, database, and records Monitor insurance claims to ensure mutual satisfaction Achieve customer acquisition and revenue growth objectives Constantly update job knowledge and learn about new products and services Fulfill all policy requirements Education & Experience: Proven working experience as an Insurance agent or relevant experience Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc) Basic computer knowledge and statistical analysis Proven ability to work with goals Demonstrated ability to communicate, present, influence and sell effectively Experience in delivering client-focused solutions and in creating long-lasting relationships High school or College Education Stay current with insurance licenses and continuing education

Full-Time Location | Grinnell or Johnston Job Description | Responsible for ensuring the financial well-being of our customers by protecting their safety and security. The position is responsible for investigating fraud and suspicious activity concerning debit card, ACH Fraud, loan, wire, digital banking, payments, and electronic services. They will also be expected to detect potential fraud cases after researching internal and external fraud trends and reviewing customers account activity. Main Responsibilities: Fraud Monitoring Assist and provide insight to improve the organization’s policies and procedures to management to create an environment where fraud is minimized. Assist wire department on daily wire transaction decisioning. Monitor Guardian fraud alerts and perform additional research as needed. Monitor FCRM alerts and perform additional research as needed and contact customers to follow-up regarding questions Prepare Reports for the Board of Directors Debit Card Monitoring and Disputes Resolution of customer dispute cases, which have been escalated to Shazam Dispute Services Portal Research and resolve internal and external customer inquiries regarding card activity. Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contact the cardholder. Keep up with network rules and regulations, including but not limited to third party vendor card processor regulations such as, Master Card and Regulation E. Act as liaison with card processor vendors regarding dispute resolution and charge backs. Complete annual training, where applicable, to remain current with regulations and compliance procedures. Resolve all customer disputes in a timely manner, per Regulation E and Z. Manage ATM and debit card claims from lost, stolen or fraud activity in Shazam Dispute queues. Support with annual auditing activities as needed. Other special projects assigned by the Operating Officer Perform all other duties as assigned. Requirements: High school degree required Bachelor’s degree preferred or equivalent experience in a Fraud Prevention role A minimum of 3 to 5 years’ experience investigating check fraud, ACH fraud, Wire Fraud, Debit and Credit Card fraud Ability to quickly learn and utilize the software provided for fraud detection/investigation Excellent computer skills specifically in Excel, Word, Microsoft Access, and Power Point Must be highly skilled in dealing with financial and numeric data and have strong math skills Must have excellent work habits Must have time management discipline, attention to detail, ability to maintain confidentiality, and be productive Excellent verbal communications Excellent customer service skills Ability to take direction and work independently

EXCEPTIONAL CUSTOMER SERVICE

Grinnell State Bank is Passionate about people!

We are always looking for outstanding candidates to join our team of employees across our branches. In order to be considered for employment with Grinnell State Bank each applicant must complete the following steps below, call in or stop into any of our branches for an application and submit all information to our Human Resources Department.

Current Job Openings

Part-Time Teller

Part-Time Teller

Location | Marengo

Job Description | Perform customer service such as processing transactions, assisting customers with inquires via the phone or face-to-face interaction, cross-sell different products and services in other departments, provide support for online and mobile banking products and services.

Please note: an important skill we are looking for is the ability to answer phones and work with customers over the phone, because this is a common method of communication with many of our customers.

IT Specialist

Full-Time

Location | Johnston

Job Description | Responsible for providing technical support, troubleshooting hardware and software issues, install new hardware, and ensuring the smooth operation of our IT systems in partnership with our third-party vendors. Evaluating reports and remediating any findings. Assisting IT Manager and/or IT Director with network administration and resolving all IT support issues. Have an in-depth knowledge of various computer hardware and software technologies. Should also have an amiable personality and an aptitude for excellent customer service.

Responsibilities:

Deliver excellent customer service and support to internal and external stakeholders.
Foster positive relationships with staff and clients through effective communication and interpersonal skills.
Install, configure, and maintain computer systems and peripherals.
Resolve issues and provide technical support to staff and clients via phone, e-mail, and in-person.
Train and educate staff on the use of hardware and software, which includes network security and best practices for computer usage.
Assist with network administration tasks, which include the setup and maintenance of user accounts and permissions.
Perform regular systems updates and backups, plus support the day-to-day operations of our computer network. Evaluate scheduled reports and document technical issues and solutions for future reference.
Collaborate with the IT Team to develop and implement IT policies and procedures.
Have ability to travel branches when needed to support projects.
Perform all other duties assigned.

Requirements, Education & Experience:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
A minimum of 3 years of experience as an IT Support Specialist or similar role
Relevant certifications (ex: CompTIA A+, Microsoft Certified Professional) are a plus.
Excellent interpersonal and customer service skills
Strong analytical, diagnostic, and problem-solving skills.
Excellent communication skills, both written and verbal.
Strong knowledge of computer systems, networks, and software applications.
Familiarity with information security practices and procedures to protect organization data from intrusion or corruption.
Familiarity with various operating systems (Windows, macOS, Linux).
Knowledge of network security and data backup/recovery.
Ability to work independently and as part of a team.
Ability to effectively prioritize and manage duties and responsibilities.
Experience in a banking environment a plus.

Loan Officer

Full-Time

Location | Marengo

Job Description | Perform all phases of the lending function within the individual’s lending authority while managing the Bank’s risk and being an active member of the Loan Committee.

Responsibilities:

Performs business development activities in the community.
Provides direct service to loan customers of the Bank with respect to deposit, loan and other miscellaneous products and services.
Approves or rejects loan applications within individual lending authority.
Assists in the collection of loans; designs and implements restructure of collateral and payment schedules.
Maintains a thorough knowledge of the features and benefits of all Bank loan products and services.
Maintains appropriate records.
Participate in Bank Loan Committee Meetings in a constructive manner.
Represents the Bank favorably in the community through active participation in volunteer organizations, affiliations, and groups.

Requirements:

Have knowledge in basic computer skills and Microsoft office.
Computer proficiency and familiarity with financial databases and spreadsheet applications.
Written and verbal communication skills.
Must be able to interact with customers in a manner that promotes the Bank.

Education & Experience:

Bachelor’s degree in business or finance or related field
5 years’ experience in banking or a related field
An acceptable combination of education and experience

Insurance Agent

Full-Time

Location | Marengo

Job Description | We are looking for a competitive insurance agent to generate new business by contacting potential customers. You will sell, solicit, differentiate, and negotiate insurance plans that match the needs of your assigned or prospective customers’ portfolio. The goal is to build up strong positive relationships, ensure growth attainment, and increase our firm’s reputation. You will help maintain our current book of business as well.

Responsibilities:

Promote all types of new insurance contracts or suggest additions/changes to existing ones
Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria
Work with clients to deliver risk management strategies that fit their risk profiles
Report the progress of monthly/quarterly initiatives to supervisor
Maintain bookkeeping systems, database, and records
Monitor insurance claims to ensure mutual satisfaction
Achieve customer acquisition and revenue growth objectives
Constantly update job knowledge and learn about new products and services
Fulfill all policy requirements

Education & Experience:

Proven working experience as an Insurance agent or relevant experience
Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
Basic computer knowledge and statistical analysis
Proven ability to work with goals
Demonstrated ability to communicate, present, influence and sell effectively
Experience in delivering client-focused solutions and in creating long-lasting relationships
High school or College Education
Stay current with insurance licenses and continuing education

Trust Officer

Full-Time

Location | Grinnell, Johnston or Marengo

Job Description | Provide relationship management, administrative services, and advice to an assigned book of Wealth Management Department fiduciary accounts including but not limited to Trusts, Estates, and Conservatorships accounts.

Responsibilities:

Responsible for overall management of the client relationship for accounts developed or assigned.
1. 1. Responsible for retaining, servicing, and growing current assigned client relationships.
  2. Develop new business and identify opportunities in existing relationships.
  3. Provide consultation and expertise in fiduciary services, coordinating with attorneys and CPA’s to support estate planning efforts.
  4. Administer accounts consistent with governing documents, applicable laws, regulations, policies and procedures.
  5. Authorizes account investments and disbursements.
  6. Initiates regular client communications and exercises independent judgment in resolving client inquiries.
  7. Respond to client requests in a timely and professional manner.
  8. Responsible for ensuring client paperwork and files are compliant with all regulations and policies.
  9. Responsible for conducting timely & complete client reviews and proactive meetings, and thoroughly documenting the files & CRM system.
Work closely with department employees on administrative, operational, investment, and insurance issues to ensure the quality of the client experience.
Works in collaboration with other Wealth Advisors, Trust Officers, Managers, Lenders, and other organization contacts on cross-selling opportunities.
Coordinate with attorneys and CPAs in preparing Annual Reports, Financial Case plans and tax returns for assigned Trusts, Conservatorships and Estates.
Maintain current understanding of regulations as they relate to Fiduciary and Investment issues.
Pursues training, educational and self-development opportunities—not only to assure mandatory CE requirements are satisfied but to increase skill level and remain current on tax, financial, estate, investment, and retirement developments and laws.
Complies with federal, state, and local legal requirements by filing tax returns; studying existing and new legislation; anticipating future legislation; advising management on needed actions.
Maintains client confidence and protects Wealth Management operations by keeping information confidential.
Attends mandatory compliance and security sessions.
Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.
Contributes to team effort by accomplishing related results as needed.
Delegates effectively to team, including supervision responsibilities, if applicable.

Education & Experience:

Bachelor degree in business/finance/accounting or related field of study required. JD or CPA preferred.
5 years of trust/legal/wealth management/banking experience required.
Experience in professional setting with direct client interaction preferred.
Excellent written and oral communication skills.
Ability to attain & maintain one of the following certifications/designations is preferred: Certified Financial Planner (CFP); Certified Trust and Financial Advisor (CTFA); Certified Legal Assistant (CLA), Advanced Estate Planning (AEP) or equivalent.
Basic understanding of accounting principles and banking.
Knowledge/experience with Microsoft product suite.

Personal Banker

Full Time

Location | Grinnell

Job Description | Perform customer service such as processing transactions, assisting customers with inquires via the phone or face-to-face interaction, responsible for establishing new consumer and commercial relationships and maintain the existing relationships, cross-sell different products and services in other departments, provide support for online and mobile banking products and services, and opening new accounts.

Fraud Specialist

Full-Time

Location | Grinnell or Johnston

Job Description | Responsible for ensuring the financial well-being of our customers by protecting their safety and security. The position is responsible for investigating fraud and suspicious activity concerning debit card, ACH Fraud, loan, wire, digital banking, payments, and electronic services. They will also be expected to detect potential fraud cases after researching internal and external fraud trends and reviewing customers account activity.

Main Responsibilities:

Fraud Monitoring
1. Assist and provide insight to improve the organization’s policies and procedures to management to create an environment where fraud is minimized.
2. Assist wire department on daily wire transaction decisioning.
3. Monitor Guardian fraud alerts and perform additional research as needed.
4. Monitor FCRM alerts and perform additional research as needed and contact customers to follow-up regarding questions
5. Prepare Reports for the Board of Directors
Debit Card Monitoring and Disputes
1. Resolution of customer dispute cases, which have been escalated to Shazam Dispute Services Portal
2. Research and resolve internal and external customer inquiries regarding card activity.
3. Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contact the cardholder.
4. Keep up with network rules and regulations, including but not limited to third party vendor card processor regulations such as, Master Card and Regulation E.
5. Act as liaison with card processor vendors regarding dispute resolution and charge backs.
6. Complete annual training, where applicable, to remain current with regulations and compliance procedures.
7. Resolve all customer disputes in a timely manner, per Regulation E and Z.
8. Manage ATM and debit card claims from lost, stolen or fraud activity in Shazam Dispute queues.
Support with annual auditing activities as needed.
Other special projects assigned by the Operating Officer
Perform all other duties as assigned.

Requirements:

High school degree required
Bachelor’s degree preferred or equivalent experience in a Fraud Prevention role
A minimum of 3 to 5 years’ experience investigating check fraud, ACH fraud, Wire Fraud, Debit and Credit Card fraud
Ability to quickly learn and utilize the software provided for fraud detection/investigation
Excellent computer skills specifically in Excel, Word, Microsoft Access, and Power Point
Must be highly skilled in dealing with financial and numeric data and have strong math skills
Must have excellent work habits
Must have time management discipline, attention to detail, ability to maintain confidentiality, and be productive
Excellent verbal communications
Excellent customer service skills
Ability to take direction and work independently

Personal Banker & Teller Supervisor

Full Time

Location | Grinnell

Job Description | Responsible for supervising the personal bankers and tellers to ensure that they perform in line with the policies and procedures of the bank.

Main Responsibilities:

1. Supervise, evaluate and coach the staff on their performance in a knowledgeable manner. This would include accuracy and being aware of the customer’s needs.

2. Set monthly schedule for staff to make sure proper coverage is in place.

3. Provide assistance on accounts for our customers when problems arise.

4. Maintain high knowledge of our products and services.

5. Perform normal teller duties on a daily basis.

6. As a Personal Banker Supervisor, will have the ability to open all types of accounts, which includes checking, savings, certificate of deposits, etc.

7. Conduct performance evaluations

8. Perform all other duties assigned.

Requirements:

1. Bachelor’s Degree

2. Four to five years of job-related experience, including formal teller and new accounts training.

3. Supervisory experience required

4. Superior customer service and interpersonal skills

5. Excellent attention to detail

6. Ability to multi-task

7. Have knowledge in basic computer skills and Microsoft office.

Step 1: Create cover letter and current resume

Step 2: Complete Background Documents

Background documents can be accessed with the button below.

*Must Save Blank Document to Desktop prior to completing information.

*Documents must be signed before we can process your application.

*If you are experiencing difficulties with the application, please email humanresources@grinnellbank.com and we will email you a copy.

Step 3: Email the documents to our human resources team or drop them off at any bank branch.

Send your cover letter and resume to our Human Resources team.

*You are advised to not include sensitive or confidential information (i.e. Social Security #, account #’s or pass code ID information etc.) within any “unencrypted” email communication.*

*Grinnell State Bank is an Equal Opportunity Employer!

You’ve worked hard to build your business. We’ll help protect it.

EXCEPTIONAL CUSTOMER SERVICE

Grinnell State Bank is Passionate about people!

Current Job Openings

Full Time

Location | Grinnell

Step 1: Create cover letter and current resume

Step 2: Complete Background Documents

Step 3: Email the documents to our human resources team or drop them off at any bank branch.

Our Locations

24/7 Telebanking

Routing Number

DOWNLOAD OUR APP

BENEFITS OF YOUR ACCOUNT

Bringing the Bank to you

You’ve worked hard to build your business. We’ll help protect it.

EXCEPTIONAL CUSTOMER SERVICE

Grinnell State Bank is Passionate about people!

Current Job Openings

Full Time

Location | Grinnell

Step 1: Create cover letter and current resume

Step 2: Complete Background Documents

Step 3: Email the documents to our human resources team or drop them off at any bank branch.

Our Locations

24/7 Telebanking

Routing Number

DOWNLOAD OUR APP

You are now leaving Grinnell State Bank

BENEFITS OF YOUR ACCOUNT

Bringing the Bank to you

For a printable version of Reg E:

For a printable version of our Online Terms and Conditions: